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Please note: Our normal
support hours for pre sales questions and post sales support
for any program problems or difficulty you may have as defined by
our policy and product license
for support are Mon-Fri,
7am -
5:30pm PST.
If your question or need is not covered in our FAQs below, our
online documentation,
or another site location, feel free to
contact us after you have reviewed
each of these. We will try to respond to your inquiry within
24 to
48 hours.
However, if your question relates to any thing documented at our site, we will politely
point you to its location.
If your problem with our software involves something that is not covered in our documentation
and installation instructions, we will be more than glad to assist you if it is related to exclusively to our software
and not its installation and function on your specific server and/or platform. However, and please note,
we WILL NOT teach you how to use the software or make modifications to the various aspects of it, including
template modification. This falls under the category of end-user training and we will be glad to
negoitiate a fee for our training services.
Furthermore, we reserve the exclusive right to terminate support to any user who, in our judgment, is unreasonable
or abusive, or who has problems which extend beyond the design and intent of our software.
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Copyright tags
Modifications
Free/discounted versions
Installation help
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Installation service
Converting old database
Licensing
Server compatibility
Subscription expirations/renewals
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Please read our product license for additional answers to your questions.
See our product documentation for an additional resource for answers.
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Is there any way I can remove your copyright tag at the bottom
of all HTML webpages produced by your program?
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SPECIAL PRICING OPTION:
MembersAssistant's Retail price is $49.95.
We require in our product license that our copyright tags be left intact.
If you haven't already made your purchase and you desire to remove
our copyright tags, simply include an additional $50.00
(for a total purchase price of $99.95) at the time of purchase.
Just place a check inside the box for the $50 option.
If you have already purchased MembersAssistant at the $49.95
and wish to pay the additional $50 now for the
copyright removal option, please
contact us
for further instructions and an order form.
Please note:
All copyright tags found in the headers of all the scripts that come
with this program, however, must remain intact. We retain complete
ownership and copyrights to this program and all related files that
are included with or produced by MembersAssistant. A buyer has been granted
a single-user non-exclusive license for only its use as specified within our
license agreement and no copyrights are conferred at any price. If
you would like to purchase the full rights to this program, including
ownership and all copyrights, you may contact us with an offer ;-)
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Although I like your program, is there any way you can modify it
to include and eliminate features that I need and don't need for my site?
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Absolutely. We will be glad to work with you and your specific needs.
However, because we are a business, like any business, we wouldn't be
around for long if we did if for free (our program is very extensive
for a very small price). Our standard fee for labor is $50 per hour or
contractual per job. We will modify our entire program to suit your
particular needs at a negotiated price, or build you a custom one from
the ground up. If you may be interested in either minor or more
extensive modifications, or a completely custom program, feel free to
contact us
detailing precisely your needs to obtain a quote.
So, if you contact us about doing something unrelated to an actual
error, or bug, caused by our program (free support for the
first year), we will politely refer you to this notice.
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I maintain a server for a non-profit organization and was wondering
if you make exceptions for charging for your product?
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Just like you, we incur costs in our web-presence and aiding
others for their business and/or pleasure in their endeavors.
Until such time we may discover means that will permit giving
away our product that required many hours of hard work, unfortunately,
we must charge all alike.
With that said, as time permits, we do plan to offer in the future a
condensed lite version of MembersAssistant to those who might not need
the extensive features programmed in its regular licensed version.
News of this release will be posted at our website with instructions on
how to obtain the free smaller version.
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I purchased MembersAssistant and am having trouble with installing it.
Where do I go for help?
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We have gone to great lengths to provide a complete online HTML
installation instructions packet. To keep your download size smaller,
we have made it availabe online at our site at this location:
https://jdks.adam2.org/membersassistant/documentation/instructions.html
It is recommended you bookmark this link for future convenience.
For any question that is not covered in our extensive help files, you
may use our form for contacting us.
Please, make sure you have read this documentation thoroughly before
doing so. We spent a lot of time and trouble to delevop these help
pages that would cover most, if not all, questions concerning installation
and use.
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I am new to installing and running cgi (perl) scripts and was wondering if
you do installations for this program?
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Yes. For those who desire us to install (for a fee) MembersAssistant on your
Linux/Unix server for your site use, and you HAVE NOT made your purchase yet,
just check the option on our order form for the additional one-time
installation fee to be added to your purchase.
If your HAVE ALREADY made
your purchase and DID NOT opt for installation at the time of purchase, please
contact us
for instructions on a one-time installation fee payment.
In either case, after
we have recieved payment, we will contact you with
further instructions.
(Minimum requirements for custom installation.)
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I already have a members folder with a password file and flat file
database. How does your program convert my old system?
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It doesn't. Our program is designed and intended for new start ups.
However, we do provide an optional conversion script (as seen
in our instructions directory tree) that may or may not work for your
members database file. It is available
upon request.
There are several ways of merging databases, none of which we will
recommend over another (every one has their own way of doing things).
All succeeding versions from your original purchase (upgrades are
free for the first year) comes with a conversion script
(upon request)
that is designed for aiding in importing our own old database, if it has changed,
into the new one. Because we want to keep our product at a low
price for many, installation and that kind of help is available
at an additional cost.
We are glad to support any program error
found within the operation of our program free of charge for the
first year, but custom assistance for individual needs in setup,
modifications, etc. we do only for a fee (we have to eat too).
For your password file, .htpasswd, it is basically universal with Unix/Linux
.htaccess program. The only difference between the one created by our
program and yours may be the delimiter between the username:encrypted_pwd.
Most plain text editors have a "Find and Replace All" feature that will
allow you to make the edit with just one click. If you don't have one,
we recommend
NoteTabPro
or their free version,
NoteTabLite
(it will load and edit a file up to 16 MB in size!).
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I am planning to use MembersAssistant on more than one server. Can
I install my one purchase on all servers?
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Sorry, but MembersAssistant is sold with a single user/machine license.
This means that your single one item purchase may be used only on one
machine or server--one URL address. It may be installed on that
machine or server at that specific URL as many times as needed, for as many
directories as required.
If you intend to use MembersAssistant on more than one machine, a
different server, or different URL, you will need either a separate
multiple-use or site license.
If you have already made your single one item purchase but desire
multiple uses for different machines/servers/URL,
contact us for obtaining a license for
your specific need.
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Can I use your product on any other type server than Linux?
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Currently, MembersAssistant has only been programmed to work on
newer versions of Unix/Linux servers (i386 tested). It is also
recommended that your server have at the minimum Perl version 5.0
installed. We are working on a version that will be supported by Win/NT but do not have
a release date as of yet. Sorry.
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Is your product set up to handle dated subscriptions that automatically
expire when the period is up they have paid for or chosen? If so,
how are the renewals handled?
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No. Our current version is set up to handle one-time, non-expiring
subscription memberships to a single specific webfolder you passprotect
at your site. Thought is being given to release a future version for
website owners who charge for subscriptions the options for users to
choose different subscription packages: lifetime, yearly, monthly, etc.
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