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W
elcome to
T
icketassistant.
J
dks.Adam2.org - Software for the busy webmaster
TicketAssistant 5.0
S U P P O R T P R O G R A M F E A T U R E S
:
User Related
:
Template for complete admin control of contact form
Admin defined enforcement of fields in contact form
Checks proper email formatting in form
Autoresponse email to inquirer (contains copy of their inquiry with ticket #)
Custom error redirect page when bad parameters called offsite
Automatic cancel link in every inquirer email
Confirmation email when inquirer cancels inquiry
Personalized admin emails (username, etc.)
Pass-protected link to inquiry status for unique inquirer
Customizable header & footer for all user produced HTML pages
9 Optional custom fields on submission form
26 total fields now supported
Customizable blurb for head of submission form
and many more... (see the online HTML
demo
)
Admin Related
:
Administrative Panel
Ticketed system for managing and tracking inquiries
Notification of new inquirer, with data
Optional email exploder to single or all additional admins
Notification of inquirer cancellations option
"View All" tickets option, with # total shown
"Find Inquirer" option (search using lastname, email address, or show entire day of tickets)
"Add Inquirer" option, with option for no user notification
"Review Inquiry" option
"Close Inquiry" option
"Remove Inquiry" option
"Email Single User" option
"Email All Users" option
Admin defined time old tickets auto-deleted
Admin defined time deleted tickets archived
and many more... (see the online HTML
demo
)
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